Terms & Conditions

These terms and conditions contain legal obligations, waivers of liability and express assumptions of risk.  You should to read this entire document carefully.  Unless otherwise stated, any purchases made through urbanadventures.com, sandiegourbanadventures.com, sdurbanadventures.com, our distributors, and our affiliates are subject to these terms and conditions.

  1. Contract

These terms and conditions represent an agreement between the tourist (“You”) and Jennifer Hudson Tours, d.b.a. San Diego Urban Adventures (“San Diego Urban Adventures”).  By making a booking and in consideration for the opportunity to participate in a San Diego Urban Adventures tour, You agree to these terms and conditions on behalf of You and all individuals included in Your booking.  The services to be provided are those in your booking confirmation.  No alterations or variations to these terms and conditions are effective unless made in writing by and under the authority of San Diego Urban Adventures.

  1. Advance Waiver of Liability And Assumption of Risk

On behalf of You and Your next of kin, heirs and representatives, You release from all liability and promise not to sue Jennifer Hudson, San Diego Urban Adventures, and Urban Adventures Limited including each of their employees, officers, directors, volunteers and agents (collectively “Released Parties”), from any and all claims, including claims of the Released Parties’ negligence, resulting in any physical or psychological injury (including paralysis and death), illness, damages, or economic or emotional loss suffered because of Your participation in Your tour, including travel to, from and during the tour, and Your and other tourists’ use of alcohol during the tour.  You acknowledge that You are voluntarily participating in this tour.  You acknowledge that You are aware of the risks associated with traveling to and from and participating in this tour, which include but are not limited to physical or psychological injury, pain, suffering, illness, disfigurement, temporary or permanent disability (including paralysis), economic or emotional loss, and/or death.  You acknowledge that You understand that these injuries or outcomes may arise from Your own or other’s actions, inaction, or negligence; conditions related to travel; use of alcohol, or the condition of the tour location(s).  Nonetheless, You acknowledge that You assume all related risks, both known or unknown to You, of Your participation in this tour, including travel to, from and during the tour.

You agree to hold the Released Parties harmless from any and all claims, including attorney’s fees or damage to Your personal property, that may occur as a result of Your participation in this tour, including travel to, from and during the tour.  If the Released Parties incur any of these types of expenses, You agree to reimburse the Released Parties.  If You need medical treatment, You agree to be financially responsible for any costs incurred as a result of such treatment. You acknowledge that You are aware and understand that You should carry You own health insurance.

You acknowledge that You understand the legal consequences of this document, including: (a) releasing the Released Parties from all liability; (b) promising not to sue the Released Parties; (c) and assuming all risks of participating in this tour, including travel to, from and during the tour.  This Waiver of Liability and Express Assumption of Risk is written to be as broad and inclusive as legally permitted by the State of California.

  1. Indemnification

You agree to defend and indemnify Jennifer Hudson, Jennifer Hudson Tours, San Diego Urban Adventures, Urban Adventures Limited, our affiliates, and distributors, and any of their officers, directors, employees, and agents (“Indemnified Parties”), from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties, and other costs or expenses of any kind or nature, including but not limited to reasonable legal and accounting fees and costs brought by third parties arising out of or resulting from:

  • Your wrongful or negligent acts or omissions;
  • Wrongful or negligent acts or omissions of other people for which You are responsible;
  • Your breach of this agreement or documents referenced in this agreement;
  • Your violation of any law or the rights of a third party; and/or
  • Your use of sandiegourbanadventures.com website or any of Urban Adventures Limited affiliate websites.
  1. No liability for Acts or Omissions of Third Parties

San Diego Urban Adventures coordinates with various service providers and companies to create walking tours.  Examples include transportation companies, tour guides, restaurants, admission ticket vendors and other service providers and vendors. The persons or companies engaged in conducting those services are not employees or agents of San Diego Urban Adventures. Therefore, San Diego Urban Adventures assumes no liability for any loss, accident, property damage, delay, inconvenience, expense or injury to You or any persons traveling with You owing to any act of default or negligence caused by any person or company engaged in providing those services.

  1. Pricing

Prices. The prices appearing on the website are the current rates and can change without notice. Once a traveller has booked a San Diego Urban Adventure, the traveller will not be required to pay any difference in the event of a price increase. San Diego Urban Adventures will not refund the balance of any price reduction.

Child rate. Our child rates apply at the time of the tour, not the time of booking. Proof of age must be available for inspection on the day of travel. If a traveller is identified as not qualifying for a child price (if a child price is available for the tour), the traveller will be required to provide the balance of difference between the adult rate and child rate for the tour before being permitted to start the trip.

Per person. All prices listed are on a per traveller basis unless otherwise stated.

Inclusions. Prices include only the items indicated on the tour description on sandiegourbanadventures.com.

Exclusions. Prices do not include:

  • Tips and gratuities. If you are happy with the services provided by your guide, a tip — though not compulsory — is appropriate. While it may not be customary to you, it is of great significance to the people who will take care of you during your travels, inspires excellent service, and is an entrenched feature of the tourism industry across the United States. Please consider this when budgeting for your extra expenses on your tour.       
  • Items of a personal nature. These items include, but are not limited to snacks, meals, and drinks not specifically indicated in the inclusions section of the tour description.
  1. Payment

Credit cards.  Urban Adventures accepts the following credit cards for payment: Visa; Mastercard; and American Express.

Payment due.  With the exception of private tours, full payment is required at the time of booking.  Payment for private tours is due upon confirmation of tour itinerary.

  1. Cancellations/no-shows and amendments to bookings

Cancellation fees.  Cancellation fees may apply to any cancellations by the traveller of a service provided by San Diego Urban Adventures. Unless otherwise specified, the cancellation policy is as follows:

  • Cancellations made more than 48 hours prior to travel receive a full refund;
  • Cancellations made 48 hours or less prior to travel require the traveller to pay for the tour in full, and no refund will be issued.

Unused portions of tours.  No refund is provided for any unused portion of a tour, including the entire tour in the event a traveller does not commence at the designated start point of the tour.

Cancellations by San Diego Urban Adventures.  We may cancel a tour at any time prior to departure if, due to terrorism, natural disasters, political instability, or other external events it is not viable for us to operate the planned itinerary. If we cancel your tour, you can transfer amounts paid to an alternate departure date or, alternatively, receive a full refund. In circumstances where the cancellation is due to external events outside our reasonable control, refunds will be less any unrecoverable costs. In the event Your booking is cancelled, we are not responsible for any expenses you may have incurred as a result of your booking, including but not limited to visas, vaccinations, travel insurance, transportation costs, lodging costs, fees, and taxes.

Amendments to itineraries by San Diego Urban Adventures.  While we endeavor to operate all tours as described, we reserve the right to change the tour itinerary. The itinerary provided for each tour is representative of the activities planned; however, the route, amenities, stops, and modes of transport may be subject to change without prior notice due to local circumstances or events. If we make a major change before departure, we will inform you as soon as reasonably possible. We reserve the right to change an itinerary after departure due to local circumstances or events outside of our control.

  1. Confirmation and vouchers

Confirmation.  Upon receipt of full payment, you will receive a voucher via email for the booked tour.

Voucher.  The lead traveller must present the original voucher issued by Urban Adventures or the booking entity at the start of the tour.  San Diego Urban Adventures reserves the right to refuse service to any traveller not able to provide their voucher to their guide at the beginning of the tour.  

  1. Your Urban Adventure

Timeliness.  Travellers must adhere to the start time set out in the product information on their voucher. In the event a traveller is not at the designated starting point within 15 minutes of the start time provided, San Diego Urban Adventures will consider the traveller to be a “no show” and the tour will start without them and no refund will be provided. It is recommended that you arrive at least 10 minutes prior to the start of the tour.

Your responsibility.  The traveller making the booking is responsible for their own and their party’s actions. If San Diego Urban Adventures deems you or your party’s actions to cause danger to other travellers or our staff, to intervene with other clients’ enjoyment of the trip, or to be offensive to the local communities and cultures, San Diego Urban Adventures reserves the right to remove you from the tour effectively immediately. No refund will be supplied. You must at all times comply with the laws and customs of all places visited.

Rain or Shine. All scheduled tours will operate rain or shine unless the main attraction of a tour is canceled by the service provider, in which case you will be notified as soon as possible and issued a full refund, transfer, or credit.

  1. Age and health requirements

Age requirements.  All travellers under the age of 18 must be accompanied by a legal guardian, or in lieu of a legal guardian, by an escort over the age of 18, appointed by their legal guardian. The legal guardian or their designee will be responsible for the traveller under the age of 18. Please see the tour description on sandiegourbanadventures.com to check whether a tour is child-friendly.  For tours featuring alcohol, travellers may be required to show proof of age of majority.

Health requirements.  Some of our trips can be physically demanding and travellers must ensure that they are suitably fit to allow participation. Most tours involve walking, step-climbing or other physical activities during the course of the tour, and travelers should be in good mental and physical health to fully participate. Travellers are responsible for making a determination of the appropriateness of a tour in consideration of their personal limitations prior to making a reservation. We are able to provide details on mandatory health requirements; however, we are not medical experts. All our tours specify a physical rating, which is to be used as a guideline for gauging whether a tour is appropriate for your fitness level.

  1. Persons with Disabilities

San Diego Urban Adventures is happy to make reasonable accommodations to our disabled guests with adequate advance notice. We are unable to provide personalized assistance; therefore, persons with special needs should be accompanied by an individual who will take full responsibility for any personalized assistance needs during the tour and in the event of an emergency.

  1. Travel insurance

Neither Urban Adventures Limited nor San Diego Urban Adventures can be held responsible for any liability, expenses, or losses you incur as a result of being inadequately insured. We strongly recommend that at the time of booking a comprehensive travel insurance policy is purchased.

  1. Complaints

Should you have a complaint about your tour experience, we urge you to promptly notify San Diego Urban Adventures or your tour guide so the matter can be resolved if possible. If satisfaction is not reached through this notice procedure during your tour, you must submit further complaint in writing to San Diego Urban adventures within 30 days or travel. Complaints received outside this timeframe will not be considered.

  1. Photos and marketing

You consent to us using images of you taken during the tour for advertising and promotional purposes in any medium we choose. You grant us a perpetual, royalty-free, worldwide, irrevocable license to use such images for publicity and promotional purposes.

  1. Terms of use

By using sandiegourbanadventures.com, Urban Adventures distributors, and/or affiliates, the traveller agrees to be bound by the conditions outlined in these terms and conditions.  

When engaging with San Diego Urban Adventures, the traveller agrees to do so for personal purposes and not for their own personal commercial gain and will not enter into or provide fraudulent requests or information to San Diego Urban Adventures.

By engaging with San Diego Urban Adventures, the traveller agrees to do so for lawful purposes only.  

  1. Privacy policy

Any personal information that we collect about you may be used for any purpose associated with the operation of your Urban Adventure or to send you marketing material in relation to our events and special offers. The information may be disclosed to our agents, service providers, or other suppliers to enable us to operate your tour. We will otherwise treat your details in accordance with our privacy policy (available for viewing at urbanadventures.com).

  1. Disclaimers

San Diego Urban Adventures maintains information that is accurate to the best of our knowledge; however, does not warrant that content and information provided on sdurbanadventures.com, urbanadventures.com, sandiegourbanadventures.com or via any of our affiliate sites or via distributors will be without error and that functionality of the websites uninterrupted or without error.

  1. Interpretation

This agreement is governed by the laws of the State of California.

  1. Severability

In the event that any term or condition contained here is unenforceable or void by operation of law or as being against public policy or for any other reason, then such term or condition shall be deemed to be severed from this contract or amended accordingly only to such extent necessary to allow all remaining terms and conditions to survive and continue as binding.

  1. Updating of terms and conditions

San Diego Urban Adventures reserves the right to update and/or alter these terms and conditions at any time. The latest terms and conditions can always be found on the Urban Adventures website sdurbanadventures.com and will supersede any previous versions.

  1. Binding Arbitration

You agree that any dispute concerning, relating, or referring to this agreement, or any other matter that concerns Your tour, the tour itself, or any claim for damages due to injury or death which occurs during or in connection with Your tour, shall be resolved exclusively by binding arbitration. The binding arbitration shall take place in San Diego, California, in accordance with the rules of the American Arbitration Association. Such proceedings will be governed by California law. The arbitrator shall have exclusive authority to resolve any dispute relating to these terms and conditions, including the interpretation, applicability, enforceability, conscionability, or formation of this contract, including but not limited to any claim that all or any of this contract is void or voidable.

Effective September 2017